Customer Service

The City of Pembroke Pines is committed to providing efficient and timely services to its citizens and strives to provide excellent service to our community.


Important Update for our New Payment Portal


The Utilities Department has implemented the new Citizen Self Service (CSS) portal, which is proving to be a game changer in giving residents access and control of their Utility accounts, efficiently and effectively.  Access the portal below to make payments, to access your monthly bills, to review your consumption and more: https://pembrokepinesflcitizens.munisselfservice.com/default.aspx
 (Or, click on the Pines Web Services button on the city’s website homepage at www.ppines.com for CSS portal)


Please note that payments can also be made through any of the following methods below:


  • Pay using the Citizen Self Service (CSS) portal at: 
  • One time online payment (E-CHECK, CREDIT CARD, DEBIT CARD). You can make your payments by credit card, debit card or E-check. Please be advised there is a convenience fee of 2.9% for credit/debit card payments and $1.49 for E-check payments. 
  • To avoid the above mentioned fees, you can sign up for Electronic Funds Transfers (EFT) for recurring monthly payments via online through our Citizens Self Service (CSS) Portal by clicking HERE 
  • Register with your bank for bill pay service
  • Make payment in person at the customer service office (8300 S. PALM DRIVE)
  • Make payment in person at City Hall cashier (601 CITY CENTER WAY)
  • Night drop-boxes – (WEST POLICE DEPT 18400 JOHNSON ST; CITY HALL 601 CITY CENTER WAY; CUSTOMER SERVICE OFFICE 8300 S. PALM DR.)


To contact Customer Service:

 

In person:  8300 S Palm Drive, Pembroke Pines, FL 33025 M-Th 7:00am – 5:45pm


via phone: 954-518-9000


via email:   utilitycustomerservice@ppines.com 

 

For after-hours, or if you are experiencing a Utilities emergency, please call 954-986-5011

 

Disclaimer

 

The City of Pembroke Pines is a public entity, and, under Florida law, all email addresses provided are public records.  If you do not want your email address released in a public records request, please do not send electronic mail to the City of Pembroke Pines.   Instead, please contact Utilities Customer Service by phone at (954)518-9000 or in writing at 8300 S. Palm Dr., Pembroke Pines, FL 33025