Coming Soon! New Utilities Billing System and New Utility Bill Format
City of Pembroke Pines Utility customers will soon notice a new and improved Utility Billing System. This system will allow for accounts to be easily accessed and managed, enhancing the customer experience. This change is the result of the City’s efforts to provide world-class services in response to the community’s need for convenience, transparency, simplicity, and flexibility.
What changes will you notice?
An enhanced full-page monthly utility bill
Updated online customer experience with the introduction of the CITIZEN SELF-SERVICE (CSS) portal
With the CSS, customers can sign-up for easy and convenient access to their utility account information 7 days a week, 24 hours a day
The CSS portal will give customers the opportunity to review monthly consumption, billing, and financial history, pay their bills, sign up for auto-pay, print bills, and much more
sample of OUR new utility bill
In the coming months, the Utilities Department will provide everything customers will need to know for a smooth transition. This will include: