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For a residential or commercial Utility account, you will need to provide a security deposit, government issued picture ID with signature and either proof of ownership or a lease if you are a tenant. Please check the web-site page opening a new account.
The City bills for Water, Sewer, and Sanitation services once a month. You will automatically receive a post-card bill via USPS. However, if you wish to receive emailed bills, you may do so by setting up an on-line account on the City’s web-site. For more information, please review our web-site for On-Line Services.
A Utility account can be closed only if the property has sold, or if the property is being leased to a new tenant. You will need to provide proof of either, copy of your ID, forwarding address and phone #, in writing. As a reminder, all balances are to be settled prior to closing your account either by the tenant, the owner or at the closing. All security deposits on the account will be applied only to the final balance. Any remaining balance or credit will be mailed to the forwarding address provided. Please make contact with the Utilities Customer Service Department at 954-518-9000 for your balance and security deposit information.
The City has many ways for you to pay your bill: stop by the Utilities Department or City Hall in person between the hours of 7am – 5:45pm Monday Through Thursday; make a payment on-line at www.ppines.com ; make a payment over the phone at 1-877-261-7681; or drop your payment with invoice attached in any of our 3 night drop boxes:
Only two things can increase the amount you are being billed on your monthly bill: increased rates or increased water consumption. The City recently increased the rates for water and sewer services 24.7%. Please check the web-site for the new rates. Increased consumption could be due to many factors. The most common ones are: Houseguests, Running Toilet, Dripping Faucets, and Pressure Cleaning.
No, the City only maintains and monitors water and sewer lines on the City’s property for this type of activity. All water and sewer lines from the meter to and within the dwelling are the responsibility of the property owner. However, to assist, the City has provided some very helpful do-it-yourself tips that you can do before calling out a professional. Please check the web-site for Detecting Leaks.
The Utilities Department bills for water and sewer services based on the reading on your water meter. Each month, your water meter is read either manually, via radio drive-by or wirelessly via the computer. Sewer charges are based on your water consumption.
Yes if you think your bill is either too low or too high. The City is moving towards mobile and wireless water meter technology. The majority of the water meters in the City are read manually which may result in a reading entered in error. Before reaching out, please assess if you have any toilets running, have had company, or have done any work around your property that would utilize more water. You are encouraged to call Customer Service to discuss your bill and request for a verify.
Possibly yes, but it depends on the type of leak and the nature of the repair. You will need to provide back-up documentation including repair bill detailing the work done or provide copy of dated receipts for items used to repair such as chemicals, rented equipment, etc. that correspond to the time the increased consumption appeared on your bill. Please check the web-site for Sewer Credit.
The Utilities Department must maintain all water and sewer lines that feed all households and businesses in the City. There are administrative costs associated and shall be borne equally by all customers. The City of Pembroke Pines is still ranks amongst the lowest rates in Broward County.
Minimum monthly charges for water, which includes from 0-3,000 gallons is $17.90 and minimum monthly charges for sewer, which includes up to 3,000 gallons is $22.91 Additional rates are posted on the web-site under Water-Utility Rates. Please take a moment to review further details.
Yes, certainly! But some restrictions apply. The City does not issue credits for a partially drained/filled pool or for “topping off” a pool. You will also need to provide back-up documentation including repair bill from pool company detailing the work done or provide copy of dated receipts for items used to repair such as chemicals, rented equipment, etc. that correspond to the time the increased consumption appeared on your bill. Please check the web-site for Pool Credit.