FAQs • Pembroke Pines, FL • CivicEngage

Is there a special service for disabled persons?: Please call the City of Pembroke Pines Public Services Department to request special service if you are disabled at 954-518-9000.

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Garbage Collection

1. What do I put in my garbage cart and how often is it collected?: Household garbage should be bagged before placing in the cart. Bags will keep your cart clean and minimize odors. Do not put hot ashes or coals, recyclable items, household hazardous waste, and medical waste in the garbage cart. Do not overfill the carts. The lids must remain closed to prevent littering, allow for automated collection, and help to control odor and varmints. Residents are not allowed to reload the cart for additional service on their collection day. You should occasionally hose out your cart.

2. What is the Holiday Schedule for Sanitation, Recycling and Bulk Trash Pick-up?: Please note the following scheduling changes to Sanitation, Recycling and Bulk Trash for the holidays. 1. There will be no change to the garbage, recycling and bulk schedule for the Thanksgiving holiday (11/22/2018). 2. Residents will not receive garbage, recycling and bulk service on Tuesday, December 25, 2018 (Christmas Day), those residents that do not receive garbage and recycling service on Christmas Day should place carts out for pick up on their next regularly scheduled pick up day. 3.Residents scheduled for bulk pick up on 12/25/18 (Zone 7) have been re-scheduled for Monday 12/31/18. 4. There will be no change to the garbage, recycling and bulk schedule for the New Years holiday (1/1/2019) Please direct all questions to: Waste Pro USA: 954.967.4200 or Pembroke Pines Public Service Department: 954.518.9000 Happy Holidays!

3. Is there a special service for disabled persons?: Please call the City of Pembroke Pines Public Services Department to request special service if you are disabled at 954-518-9000.

4. How do I dispose of trash that doesn’t fit in my cart?: Solid waste too big, bulky, or heavy to fit in the garbage cart is considered bulk trash and will be picked up separately by different equipment on your monthly bulk pickup day. Trash should be placed 3 feet away from your cart.

5. How do I dispose of bulky recyclables?: Place white goods (stoves, washers, refrigerators, and other large appliances) at the curb on your regular scheduled bulk-collection day. These items will be collected and recycled. Put appliances a minimum of 3 feet from the trash pile and 3 feet from your trash cart.

6. Where do I put my household recyclables?: Residents should use the blue recycling cart for recyclables, paper, metal, glass, and plastics.

7. When do I place my cart at curbside for pickup?: You should move the carts to the front curb the night before your collection day, no earlier than 6 p.m., but no later than 6:00 a.m., on your collection day. Promptly remove your cart from the curb after collection.

8. Where do I place the cart on collection day?: Place the cart near or at the curb and at least 3 feet away from your mail box, utility poles, trees, gas or water meters, fire hydrants, cars, sprinkler heads, or anything collection equipment could damage. If you have a ditch, place the cart on the street side of the ditch, if possible. Always place the cart at curb with wheels and handle towards your residence. When your cart is delivered, it will be placed at the best location for pickup. Do not leave the cart on the street where it may be stolen or damaged.

9. What if I don’t know my garbage or recycling collection day?: You can find out your garbage, recycling, or bulk pickup day by viewing the schedules. You may also call the City of Pembroke Pines Public Services Department at 954-518-9000 or Waste Pro USA at 954-967-4200 for recycling, garbage, or bulk pickup days.

10. What happens if a family moves?: The carts belong to the City of Pembroke Pines and must remain at your former residence.

11. How often will garbage, recycling, and bulk items be collected?: Household garbage placed in the wheeled garbage carts will be picked up twice each week on your garbage collection days. Recycling is picked up once, weekly. Bulk items are collected twice a month on your scheduled bulk collection day.

12. What about parking on collection days?: Do not park at the curb on collection day. If a car is blocking the safe collection of your garbage by the automated equipment, then the driver will not pick up at that time. You will not receive collection service. In order to be serviced, all carts should be placed at least 3 feet from vehicles, trees, etc.

In those few locations where parking is an extreme problem or where sidewalks are narrow, place carts on the driveway or next to the curb with the wheels against the curb, and park autos so as to accommodate the new system. When delivered, your wheeled cart will be placed in the correct position for collection.

13. What if my cart is stolen, damaged or destroyed?: The wheeled cart is the property of the City of Pembroke Pines and must not be painted, abused, mutilated, altered, or modified in any way. If the cart is damaged or stolen, the following policy applies: If the damage is your fault, you will be required to pay for a replacement. For example, any cart that is destroyed by hot ashes or coals shall be the responsibility of the customer, and it shall be replaced at the customer’s expense. If the collection contractor damages your cart it will be replaced at no charge. Please contact Waste Pro at (954)967-4200 to replace your green garbage cart.

14. What is the serial number stamped on my cart?: Each address has a cart “assigned” to it, indicated by the serial number stamped on your cart. This helps residents keep up with their cart, and helps the City of Pembroke Pines locate lost carts and return them to their proper home.

15. How do I dispose of household hazardous waste (HHW) such as paint and motor oil?: Do not place HHW (flammables, paint, poisons, motor oil, etc.) inside the cart. Contact the City of Pembroke Pines Public Services Department at 954-518-9000.