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This is a presentation made by the Utilities Director Mike Bailey at a recent Commission Meeting regarding status of the city's new billing system.
The City of Pembroke Pines would like to thank residents for being valued customers of our utilities. As work continues towards improvement of our utility, please know that staff cannot express enough their appreciation for resident resiliency as everyone navigated the COVID-19 pandemic and through the launch of a new billing system. The Utility Department’s newly implemented Citizen Self Service (CSS) portal is proving to be a game changer in giving residents access and control of their accounts, efficiently and effectively. Also, the Utility Office is open again for face-to-face interaction and full-service transactions. In an effort to support the city’s 45,000 customers during the COVID-19 pandemic, the City chose not to disconnect services for overdue payments and no late fees were charged or service charges made. However, as we move beyond the pandemic, the City finds it necessary to resume normal operations throughout our organization. This includes standard delinquency collection processes and disconnection of service for delinquent accounts. Effective May 2, 2022, all delinquent accounts will be subject to late fees and disconnection of service. Delinquent account holders are encouraged to bring their balances current in order to avoid service disruption. Payment arrangement requests will be considered on a case-by-case basis. Account holders interested in making payment arrangements will need to contact customer service via phone at 954-518-9000 or email at firstname.lastname@example.org
Please note that payments can be made through any of the following methods:
Once again, thank you for your cooperation and understanding in this matter.