News Flash

In The News

Posted on: May 2, 2022

Important Update for City Utility Customers

update2

The City of Pembroke Pines would like to thank residents for being valued customers of our utilities. As work continues towards improvement of our utility, please know that staff cannot express enough their appreciation for resident resiliency as everyone navigated the COVID-19 pandemic and through the launch of a new billing system. The Utility Department’s newly implemented Citizen Self Service (CSS) portal is proving to be a game changer in giving residents access and control of their accounts, efficiently and effectively. Also, the Utility Office is open again for face-to-face interaction and full-service transactions. In an effort to support the city’s 45,000 customers during the COVID-19 pandemic, the City chose not to disconnect services for overdue payments and no late fees were charged or service charges made. However, as we move beyond the pandemic, the City finds it necessary to resume normal operations throughout our organization. This includes standard delinquency collection processes and disconnection of service for delinquent accounts. Effective May 2, 2022, all delinquent accounts will be subject to late fees and disconnection of service. Delinquent account holders are encouraged to bring their balances current in order to avoid service disruption.  Payment arrangement requests will be considered on a case-by-case basis. Account holders interested in making payment arrangements will need to contact customer service via phone at 954-518-9000 or email at utilitycustomerservice@ppines.com 

Please note that payments can be made through any of the following methods:

  •  Pay using the Citizen Self Service (CSS) portal at: https://pembrokepinesflcitizens.munisselfservice.com/default.aspx  (Or, click on the Pines Web Services button on the city’s website homepage at www.ppines.com for CSS portal)
  • Electronic Funds Transfer via checking or savings account (EFT AS A REQUEST THRU CSS)
  • One time online payment (E-CHECK, CREDIT CARD, DEBIT CARD)
  • Register with your bank for bill pay service
  • Make payment in person at the customer service office (8300 S. PALM DRIVE)
  • Make payment in person at City Hall cashier (601 CITY CENTER WAY)
  • Night drop-boxes – (WEST POLICE DEPT 18400 JOHNSON ST; CITY HALL 601 CITY CENTER WAY; CUSTOMER SERVICE OFFICE 8300 S. PALM DR.)

Once again, thank you for your cooperation and understanding in this matter.

 

 

 

Facebook Twitter Email

Other News in In The News

Job-Fair-web

Teacher Job Fair/Open House

Posted on: May 10, 2022
Jazz-in-the-Pines-WEB

Jazz in the Pines

Posted on: March 7, 2022
hurr1

Hurricane Season is Here

Posted on: May 16, 2022
MAY 2022 FLEA MARKET_Web

Flea Market!

Posted on: April 21, 2022
Memorial-Dayweb

Memorial Day Observance

Posted on: May 9, 2022
Candyland-Web

Candyland!

Posted on: May 1, 2022
Shredathon_AD-page-001

Shred-A-Thon

Posted on: May 16, 2022