News Flash

In The News

Posted on: November 8, 2021

New Utility Bill Format

new utility bill_web

Throughout the summer, the City of Pembroke Pines shared exciting news that it teamed up with Tyler Technologies to launch a new and improved utility billing system.  This new system is now in use. To make this a smooth transition for all, the first bill residents receive will provide instructions on how to verify, and provide updated account information.  The City’s new billing system will allow for accounts to be easily accessed and managed, and enhance the customer experience. This change is the result of the City’s efforts to provide world-class services and in response to the community’s need for convenience, transparency, simplicity, and flexibility.  We encourage everyone to visit the city's YouTube Channel at Pembroke Pines Media for helpful videos regarding the new system.

PLEASE VISIT FAQS at https://www.ppines.com/DocumentCenter/View/14999/New-Utility-Billing-System-FAQs

How to Link to Your Utility Account Graphic Final

What Changes Will You Notice?    Look out for a new billing format that will replace the current postcard style bill.  You new bill will be mailed in a plain white double-window envelope with the City of Pembroke Pines information in the upper box.  Please pay attention to your daily mail in the coming months for your new Utility Bill.

If you were set up to receive an emailed bill, you will notice some new features which include: a new utility account number and customer number; a large color graph; more descriptive bill detail; and helpful messages.  If you receive a paper bill, please look for a sealed, plain, white, double window envelope containing a full page format along with a remit envelope. For additional information on the new utility system, please visit our website at: www.ppines.com/newutilitybill

Our online customer experience will also be updated with the introduction of the Citizen Self-Service (CSS) portal where customers can sign-up for easy and convenient access to their utility account information 7 days a week, 24 hours a day.  This portal will give customers the ability to review their monthly consumption, billing, financial history, pay utility bill(s) online, sign up for auto-pay, print bills, and much more. 

Additionally, the City will soon be offering a new service called Tyler Notify.  Once you’ve signed up for this service, it will allow the Utility Department to send you important messages and notifications directly to your phone, text or email in real-time, for any utility-related issues that may affect you.  

The City of Pembroke Pines will continue to provide residents with everything they’ll need to know for a trouble-free transition through available media/communication sources, including City Connect, the City’s website at www.ppines.com, utility bills, and social media accounts on Facebook at www.facebook.com/cityofpembrokepines, and on Instagram and Twitter @cityofppines.    

 Updates Will Include

  • How to read your new utility bill, 
  • Where to locate your new utility account number, 
  • How to sign up for Citizen’s Self Service (CSS), and much more. 

 Please continue checking this website at  www.ppines.com/newutilitybill and look out for messages on your utility bills. TO VIEW An INTRODUCTORY VIDEO, PLEASE CLICK HERE.

TO VIEW A VIDEO on the CITIZEN SELF-SERVICE (CSS) Feature.

TO VIEW A VIDEO on How to Register

TO VIEW A VIDEO on How to Link Your Account

TO VIEW A VIDEO on How to Set Up A Utility Account

 

Facebook Twitter Email

Other News in In The News

Taste-of-Pines1

Taste of Pines is Back!

Posted on: January 5, 2022
GetWithProse_web

Free Interactive Poetry Workshop

Posted on: January 23, 2022
Community-Peace-Web

Spread Some Kindness

Posted on: January 13, 2022
FleaMarket1

Flea Market Treasures

Posted on: January 18, 2022
shredAThon

Shred-A-Thon for Pines Residents

Posted on: January 18, 2022
17th Annual Art Competition_web

17th Annual Art Competition

Posted on: January 25, 2022
CharterLottery (2)

Charter School Lottery

Posted on: January 11, 2022
Site_web

COVID 19 PCR Testing Site

Posted on: December 30, 2021