Beginning 06-21-2020, in response to COVID-19, the City of Pembroke Pines is waiving all on-line payment fees for credit card, debit card, and e-check transactions, until further notice. The City realizes the impact this pandemic has had on our residents during this time and encourages the use of our on-line payment portal to avoid these fees.
Your online payment will be reflected on your billing record in 1 to 2 business days. Fridays, Saturdays, Sundays and holidays are not business days. You will incur applicable late payment charges if your outstanding amount becomes overdue during the 1 to 2 business days before your payment is recorded on your billing record.
A convenience fee of 2.6% of the total paid by credit or debit card is assessed by the electronic processing company. A transaction fee of $1.49 will be assessed for each e-check transaction. No part of the convenience fee goes to the City. Therefore, the convenience fee for credit cards, debit cards or e-checks is non-refundable. For questions concerning your utility bill, please contact the Utility Department at 954-518-9000.